At pk69, your personal data is treated with the same seriousness as your account balance. This Privacy Policy explains exactly what information pk69 collects when you use Pakistan's leading online casino and sports betting platform, how that information is used, who it is shared with, and what rights you have over your own data. Please read this document carefully before registering or using any pk69 service.
These cards summarise the key principles of pk69's approach to data privacy. They are not a substitute for reading the full policy below.
pk69 collects only the personal data necessary to operate a licensed online gaming platform — identity details, contact information, payment data, and gameplay records. We do not collect data for purposes unrelated to the pk69 service.
All personal data transmitted through pk69 is encrypted using 256-bit SSL. Data at rest is stored on secured servers with restricted access controls. pk69 conducts regular internal security reviews to maintain the integrity of stored player data.
pk69 shares your data only with verified third-party service providers essential to platform operation — KYC verification providers, licensed payment processors, and game software suppliers. We do not sell your data to advertising networks or unrelated third parties.
You have the right to access, correct, and in applicable circumstances request deletion of the personal data pk69 holds about you. You may also object to certain processing activities. Requests are handled by the pk69 support team within 30 days.
pk69 uses cookies and similar technologies to maintain your login session, remember your preferences, detect fraud, and analyse platform performance. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
pk69 will only send you promotional communications where you have consented to receive them at registration or through your account settings. You may withdraw consent at any time by updating your communication preferences or contacting the pk69 support team directly.
1.1 This Privacy Policy describes how pk69 ("pk69", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "your") who visit the pk69 website at pk69.bio, register a player account, or use any service offered through the pk69 platform.
1.2 pk69 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and the privacy standards required under the licensing framework under which pk69 operates. We collect only the data necessary to deliver our services to you safely and legally.
1.3 This Privacy Policy applies to all personal data processed in connection with your use of pk69's online casino games, sports betting markets, promotional offers, customer support services, and related features. It covers data collected through the pk69 website, mobile-optimised browser experience, and any communications between you and pk69.
1.4 This Privacy Policy should be read alongside the pk69 Terms & Conditions and the pk69 Responsible Gaming Policy, both of which form part of your overall agreement with pk69.
1.5 By registering a pk69 account or continuing to use the pk69 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the pk69 platform.
2.1 For the purposes of applicable data protection legislation, pk69 is the data controller responsible for the personal data collected through the pk69 platform. As data controller, pk69 determines the purposes and means of processing your personal data.
2.2 If you have any questions about how pk69 processes your personal data, wish to exercise any of your data rights, or need to raise a concern regarding data privacy, you may contact us using the details provided in Section 15 of this policy.
2.3 pk69 has appointed an internal data protection contact responsible for overseeing compliance with this Privacy Policy and applicable data protection obligations. Queries directed to the support team will be escalated to this contact where appropriate.
3.1 pk69 collects the following categories of personal data in connection with your use of the platform:
Full legal name as it appears on your CNIC, CNIC number, date of birth, gender, and a photographic copy of your CNIC submitted for KYC verification purposes.
Pakistani mobile phone number, email address, and city of residence (for example Karachi, Lahore, Faisalabad, Islamabad, Rawalpindi, or Multan). This data is used to communicate with you about your account, process OTP authentication, and deliver support services.
JazzCash account number, EasyPaisa mobile wallet details, HBL, UBL, or Meezan Bank account details provided for deposit and withdrawal processing. pk69 does not store full bank account credentials on its servers — payment processing is handled by certified third-party payment processors.
Records of all deposits, withdrawals, bonus claims, wager amounts, game results, and account balance history associated with your pk69 account. These records are maintained for regulatory, compliance, and responsible gaming monitoring purposes.
IP address, device type, device identifier, operating system, browser type and version, time zone, session duration, pages visited within the pk69 platform, clickstream data, and referring URL. This data helps pk69 detect fraud, maintain platform security, and improve the user experience.
Records of live chat conversations with pk69 support, email correspondence, and any feedback or complaints submitted through the platform. These records are retained to ensure continuity of support and for quality assurance purposes.
Records of any deposit limits, loss limits, session time limits, cool-off periods, or self-exclusion requests set or activated on your account. This data is processed exclusively for responsible gaming compliance and player protection purposes.
Important: pk69 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is contained in a standard CNIC document submitted for age and identity verification.
4.1 pk69 collects personal data through the following means:
4.2 pk69 does not purchase personal data from data brokers or acquire your personal data from social media platforms without your explicit consent.
5.1 pk69 processes your personal data on the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the pk69 service |
| Identity and age verification (KYC) | Legal obligation — required under gaming licensing conditions |
| Processing deposits and withdrawals in PKR | Performance of contract — necessary to process financial transactions |
| Fraud detection and platform security | Legitimate interests — protecting pk69 and its players from financial crime |
| Responsible gaming monitoring | Legal obligation and legitimate interests — player protection compliance |
| Sending promotional communications | Consent — only where you have opted in to receive marketing |
| Platform analytics and improvement | Legitimate interests — improving service quality and user experience |
| Regulatory reporting and record-keeping | Legal obligation — compliance with applicable regulatory requirements |
5.2 Where pk69 processes your data on the basis of legitimate interests, we have assessed that those interests are not overridden by your fundamental rights and freedoms, taking into account the nature of the data and the context of processing.
5.3 Where we rely on your consent for any processing activity, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
6.1 pk69 uses the personal data we collect for the following specific purposes:
6.2 pk69 does not use your personal data to make fully automated decisions that produce legal effects or similarly significant effects without human review, except for fraud risk scoring systems that flag accounts for human investigator review.
7.1 pk69 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances.
7.2 pk69 shares your personal data only with the following categories of trusted third-party service providers, and only to the extent necessary for the purpose described:
7.3 All third-party service providers engaged by pk69 are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with pk69's instructions and applicable data protection law.
Your payment credentials are handled directly by our certified payment partners. pk69 stores only a tokenised reference to your payment method — not your full JazzCash PIN, EasyPaisa account password, or bank login credentials. These details are never visible to pk69 staff.
8.1 Given that pk69 operates as an internationally licensed online gaming platform, certain personal data may be transferred to, stored, or processed in countries outside of Pakistan in connection with the services provided by our third-party partners — including KYC providers, game software suppliers, and cloud infrastructure providers.
8.2 Where such international transfers occur, pk69 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law. Safeguards may include contractual data processing agreements containing standard data protection clauses, adequacy assessments, or reliance on the recipient's participation in a recognised data protection framework.
8.3 You may request further information about the specific safeguards in place for any international transfer of your personal data by contacting the pk69 support team using the details in Section 15.
9.1 pk69 retains your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations and legitimate business interests. The table below summarises pk69's standard data retention periods by category:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration & KYC data | 5 years after account closure | Regulatory and licensing obligation |
| Transaction records (deposits, withdrawals, wagers) | 5 years after each transaction | Anti-money laundering compliance |
| Support communications | 3 years after last interaction | Dispute resolution and quality assurance |
| Responsible gaming records | 5 years after account closure | Player protection compliance |
| Technical & usage logs | 12 months on a rolling basis | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn plus 2 years | Demonstrating lawful marketing basis |
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.
9.3 Where you request deletion of your data before the end of the applicable retention period and pk69 is required to retain that data by law or regulatory obligation, pk69 will notify you of the reason for the continued retention and restrict further processing of the data to the minimum necessary for that purpose.
10.1 pk69 uses cookies and similar technologies on the pk69 website and platform. A cookie is a small text file stored on your device when you visit a website. pk69 uses the following categories of cookies:
10.2 pk69 does not use advertising or behavioural tracking cookies that build profiles of your interests for third-party advertising purposes.
10.3 You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will impair your ability to log in and use the pk69 platform. Instructions for managing cookies vary by browser — refer to your browser's help documentation for specific guidance.
11.1 Subject to applicable law, you have the following rights in relation to the personal data pk69 holds about you. To exercise any of these rights, please contact the pk69 support team using the details in Section 15. pk69 will respond to verified data rights requests within 30 calendar days.
You may request a copy of the personal data pk69 holds about you, together with information about how it is processed.
You may request correction of inaccurate or incomplete personal data held about you. Changes to KYC data require re-verification.
You may request deletion of your personal data where pk69 has no lawful basis for continued retention. Regulatory obligations may limit this right.
You may request that pk69 restrict the processing of your personal data in certain circumstances, such as while a data accuracy dispute is resolved.
Where processing is based on consent or contract and carried out by automated means, you may request a machine-readable copy of your personal data.
You may object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes.
11.2 pk69 will not charge a fee for handling data rights requests except where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. pk69 will always notify you before applying any such fee.
11.3 Where pk69 is unable to comply with a data rights request in full, we will explain the reason — for example, where retention is required by regulatory obligation — and specify what steps you may take if you are not satisfied with pk69's response.
12.1 The pk69 platform is strictly intended for persons aged 21 years and over. pk69 does not knowingly collect personal data from individuals under the age of 21. The mandatory CNIC-based KYC process is designed to prevent underage registration.
12.2 If pk69 becomes aware that personal data has been collected from a person under the age of 21, that account will be closed immediately, all data will be deleted to the extent not required for regulatory reporting, and any funds deposited will be returned net of any bonuses claimed.
12.3 Parents and guardians are encouraged to enable device-level parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has accessed the pk69 platform using your device or account credentials, please contact pk69 support immediately via live chat.
13.1 pk69 implements the following technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
13.2 Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk69 will notify you and relevant regulatory authorities as required by applicable law.
13.3 You are responsible for maintaining the security of your pk69 login credentials. pk69 will never ask you for your password via email, live chat, or any other channel. If you receive a communication purporting to be from pk69 that requests your password, treat it as fraudulent and contact our support team immediately.
14.1 pk69 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform features. The updated policy will be published on this page with a revised "Last Updated" date at the top of the document.
14.2 Where changes to this Privacy Policy are material — meaning they significantly affect your data rights or how pk69 processes your data — pk69 will provide advance notice via email to your registered address or through an in-platform notification before the changes take effect.
14.3 Your continued use of the pk69 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated policy, you should cease using the platform and may request closure of your account.
14.4 All previous versions of the pk69 Privacy Policy are superseded by this document. This Privacy Policy was last reviewed and updated in January 2026.
15.1 If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how pk69 processes your personal data, please contact us through the following channels:
15.2 If you are not satisfied with pk69's handling of your data rights request or privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority or to the dispute resolution body designated under pk69's licensing framework. Details of the relevant authority are available from the pk69 support team upon request.
15.3 pk69 serves players across Pakistan — from Karachi and Lahore to Faisalabad, Islamabad, Rawalpindi, and Multan. Our support team understands the context of Pakistani players and communicates exclusively in English. We are committed to resolving privacy concerns promptly and transparently.
For all privacy-related queries, data access requests, or data deletion requests, please contact pk69 support via live chat or email at [email protected]. Please include your registered mobile number and a brief description of your request so we can verify your identity and respond efficiently.
"Your Data. Your Rights. Our Responsibility."pk69 is committed to transparency, security, and your privacy
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